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Know before you travel
Panama Airport Transfer FAQs
These Panama airport transfer FAQs explain booking, pickup, waiting time and special requests. Check your confirmation for the arrangements that apply to your journey.
Booking and airport pickup questions
Where do I meet my taxi driver at Tocumen Airport Terminal 2?
At Tocumen International Airport (PTY) Terminal 2, meet your driver in the arrivals area after collecting your luggage and clearing customs. Your driver will hold a signboard with the lead passenger’s name. Airport meet and greet and airport parking are included in your fixed fare. If you can’t find your driver, stay in the arrivals area and contact us using the details in your booking confirmation.
How do I pay for a private airport cab?
Your fixed fare is shown in USD before payment. Pay online with Visa, Mastercard, American Express or PayPal.
Book online for a direct journey or contact the team for an itinerary with several stops. Your booking reference helps us answer questions about an existing reservation.
How do I book a Panama airport transfer?
Use the reservation form on our homepage to enter your pickup address, destination, date, time, passengers and suitcases. Review your vehicle and price before completing the booking, or contact us for a custom itinerary.
Is airport meet and greet included?
Yes. The airport transfer service includes a driver meeting you in the arrivals area with a name sign. Follow the meeting instructions in your confirmation and keep the support details available after landing.
How long will my driver wait at the airport?
Airport pickups include up to 2 hours of complimentary waiting after landing. We monitor your flight and adjust pickup if it is delayed. If you need extra time for immigration or baggage, contact us using the details in your booking confirmation.
Are tolls and parking included in the price?
Yes. The published transfer service includes motorway tolls and airport parking. Review your booking confirmation for the agreed route and any additional services you have requested.
What happens if my flight is delayed?
We monitor your flight and adjust your pickup if it is delayed. Enter the flight number that lands at Tocumen International Airport (PTY). Contact us if your flight is cancelled, rerouted or replaced.
Can children, pets and wheelchair users travel?
Specialist transport can be requested in advance. Provide children’s ages and seat needs, pet and carrier details, or wheelchair dimensions so the team can confirm a suitable vehicle and any additional arrangements.
Can I cancel or change a booking?
Cancellation deadlines depend on the vehicle and service booked. Review the terms and your confirmation before paying, then contact the team with your booking reference to request a change or cancellation.
How do I contact customer support?
Customer support is available 24 hours a day. Use the contact page or the support details in your booking confirmation, and include your booking reference so the team can locate your journey.
Prepare for your journey
Keep your booking confirmation, flight information and contact number accessible when you arrive. If you cannot locate the driver, contact support before leaving the meeting area.
- Check the airport, terminal and pickup date.
- Include all passengers and luggage in your reservation.
- Confirm specialist seats or equipment before travelling.
- Allow enough time for your return flight or cruise check-in.
Read the full transfer terms and cancellation conditions for important booking details.
Need help with a specific trip?
Send us your route, travel date and booking reference if you already have a reservation.
